Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

Author: Tojajas Vigul
Country: Montenegro
Language: English (Spanish)
Genre: Love
Published (Last): 25 August 2008
Pages: 233
PDF File Size: 6.4 Mb
ePub File Size: 9.59 Mb
ISBN: 655-4-25956-384-5
Downloads: 54842
Price: Free* [*Free Regsitration Required]
Uploader: Tygogor

The white and black discrimination in both the units led to emerge the notion that black employees of the retail unit lacked the instrumental value they bring to the organization and hence rank lower than their white counterparts. These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.

The core problems that posed challenges are. This fnancial reviews research on how these biases manifest themselves in the core processes of organizations—that is, how people are diversty, compensated, developed, and evaluated—all of which are aspects of organizational life that tend to privilege some groups over others. Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services financiaal presented to their customers.

The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don’t finanxial contradict the company’s overall strategy. Drawing a motivation chart of the key players and their priorities from the case study description. About the Author Robin J. The authors studied the careers of the roughly 2, alumni of African descent who have graduated from Harvard Business School since its founding, focusing on the 67 African-American women who have attained top positions in corporations or professional services firms.

The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise to hurdles in operations.

These had intensified the competition amongst both the units.

Begin slowly – underline the details and sketch out the business case study description map. This had proven to be successful to certain extent however; the absence of other background employees in each sub-unit had emerged various conflicting situation. Business and Environment Business History Entrepreneurship.

The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market. The working environment in Cityside bank has been strained as the management failed to potentially reduce the difference perceived by the employees for their counterparts.


Organizational Development Case Study Authors:: The white and black discrimination evolved various conflicting situations as the key characteristics remained the racial background in inducting employees to the servicea. Focus on the following. You can use the following strategy to organize the findings and suggestions. However due to low diffusion of the employees of different racial background in other unit; the situation led to cultivate a sense of stereotype.

Aditya Birla Financial Services Group. It also reviews research that points to remedies xervices these biases, illustrating that organizational practices can be sites for intervention and change.

Managing Diversity at Cityside Financial Services

You have to recommend business unit level recommendations. So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. Implementation framework differentiates good case study solutions from great case study solutions.

The goal of the mnaaging case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. Diversity management is very important for every organization similarly in case of Cityside financial services it is especially important to manage diversity to remain glued to the existing base of consumers as well as growing the clientele base.

Once you finished the case study implementation framework. Focus on the following – Zero down on the central problem and two setvices five related problems in the case study. Among the leaders of Fortune companies, for example, just 32 are women, three are African-American, and not one is an African-American woman. Time line also provides an insight into the progressive challenges the company is facing in the case study.

To ensure gender equity, the authors recommend that managers 1 question the stereotypes behind their practices, 2 consider other factors that might explain the achievement managging, 3 change workplace conditions idversity, and 4 keep challenging assumptions and sharing learning to create a culture in which all employees can reach their full potential. Step 9 – Take a Break Once you finished the case study implementation framework. The case analysis reveals that post white neighborhood the influx of all blacks in retails deposit unit led to bring a classification based on gender which aggravated the stance of racial discrimination.

In maintaining the workforce diversity however, there has been an over existence of certain workforce. In managing diversity there is a mix of factor that is associated with the diverse workforce present in any servicees.


Once you finished the case analysis, time line of the events and other critical details. For example you can recommend a low cost strategy but the company core competency is design differentiation.

Managing Diversity at Cityside Financial Services by Ashley Lecheler on Prezi

Secondly, the citysode pronged strategy led the management to seize the local consumers by deposit and housing schemes through its retail operations whereas, targeting high money market accounts through its external deposits. Often readers scan through the business case study without having a clear map in mind.

This created a sense of community and satisfaction which led to the inclusion of African-American in retail deposits by serviices as they handled the local neighborhood consumers whereas; the majority of white management was present in external deposits looking after white clientele present in different geographical locations with higher money deposits. Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program.

Ely Why have women failed to achieve parity with men in the workplace? My case study strategy involves. The customer focus led the management to pursue the aggressive minority hiring program in constituting its workforce that led to serve a close set of customers. Step 10 – Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read your case study solution critically.

Organizational Remedies for Discrimination. The organization inducted minorities due to the matching needs of their target market however; the approach remained a discriminated process as the workforce was equipped with sole purpose to mirror the racial background without keeping the regard of dissonance that may occur later on in the managerial processes.

This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. When we are writing case study solution we often have details on our screen as well as in our head.